Economic RDP Plans do not have admin access, means you cannot install any software yourself, you have to request us to install that software for you. Whereas plans with Admin access allowed have privilege to install softwares or do the work which requires admin permissions. Though having Admin privileges your capabilities are limited.
We are doing our best to have happy clients but if you are unhappy with the product, you can upgrade anytime.
Refund is possible only if there are hardware or network issues.