Cause
It has been generally observed to have Blue Screen or Blank Screen due to:
1) A user just closes their session instead of logging out of it.
2) Slow Logon process
3) Logging as different user
Resolution
Method 1
Try to access Task Manager on the same screen showing Blue screen or Blank Screen.
You can click CTRL+SHIFT+ESC to access Task Manager
In Task Manager: Click on 'File' Tab(Top Left)
: Click on 'Run New Task'
Type 'explorer.exe'
Done.
Alternatively,
In Task Manager Under 'Process' select 'Explorer' and Click 'Restart'
Method 2
-
Disable the use of Bitmap Caching on the Remote Desktop Protocol (RDP) client.
-
Verity that the server, client, and the network equipment using the "MTU" size.
