A blue or blank screen mid-RDP session is one of the more common Remote Desktop annoyances. It usually comes down to one of three things: closing a previous session instead of properly logging out, a slow logon process, or connecting as a different user than the one already logged in. Here are the two fixes that clear it up almost every time.
Method 1: Restart Windows Explorer
Most of the time, the desktop itself has simply failed to render, even though the session underneath is running fine.
- Press
Ctrl + Shift + Escto open Task Manager on the blank screen. - Click File → Run new task, type
explorer.exe, and press Enter. - Alternatively, find Windows Explorer under the Processes tab and click Restart.
That’s usually enough to force the desktop to redraw and bring your session back to life.
Method 2: Adjust your RDP client settings
If the blue or blank screen keeps coming back, a couple of client-side tweaks help:
- Turn off bitmap caching in your Remote Desktop client’s display settings.
- Check that the MTU size is set consistently across the server, your local client, and any network equipment in between.
Mismatched MTU settings in particular can cause rendering glitches that look exactly like this.
If neither method clears it up, reach out to KwikServer’s 24/7 chat support and we’ll help track down the cause.